Sonicare 9900 Prestige Power Toothbrush with SenseIQ HX9992/22
First Impression
25/11/2021 07:29
After unboxing the product, first impression is the product looks classy. The toothbrush does not seem fitting the travel box nicely.
A simple manual was provided. There was sufficient information to set up Bluetooth connection with smart phone.
The feedback, i.e. pressure, scrubbing and time spent, was very useful.
However, encountered issue updating the firmware on the toothbrush. Not sure the reason.
After 2 weeks of usage, the Bluetooth connection stopped suddenly. I had reached out to Philip support. Support personnel was providing step-by-step troubleshooting. Because it is still not working, support has arranged for pickup and inspection. This is considered a good after service and customer oriented.
jiannyuh
Singapore , Singapur
Age: 42
Gender: Female